What is PayNearMe?
PayNearMe is the cash transaction network that enables consumers to make rent payments, repay loans, buy tickets, make online purchases and much more with cash. Consumers can make payments conveniently in their own neighborhood or where they work in less than 60 seconds at any one of 8,600 participating 7-Eleven® and ACE Cash Express® stores across the United States.
What is PayNearMe Express?
PayNearMe Express is the first self-service product that allows any merchant, regardless of size or location, to start accepting cash payments from consumers almost instantly at thousands of payment locations nationwide. Merchants sign up online and no IT integration is required. To learn more about PayNearMe Express, please watch the following video http://blog.paynearme.com/express-video.
How does PayNearMe Express work?
With PayNearMe Express, your customer's can initiate a cash payment from the PayNearMe.com website. After selecting your business, they will be prompted to enter the information you require and will either print a reusable PayNearMe PaySlip or have it sent to their smartphone. Then, they will take the PaySlip to participating PayNearMe retail location to make a cash payment and you will be notified immediately. You can also print, email or text the PaySlip to any or all customers.
Are there other versions of PayNearMe?
Yes. For more information, please visit http://www.paynearme.com/en/merchants#products_and_pricing
How much does PayNearMe Express cost for a merchant?
There is a one-time setup fee of $199.
How much does PayNearMe Express cost for a consumer?
There is a convenience fee of $3.99 for each payment.
How long will it take me to be approved to use PayNearMe Express?
On average, 2 business days
Why do I have to provide bank account information?
We use the bank account you provide to push the funds from your customer payments
How do I get paid?
After a customer makes a payment, the settlement process will begin. The funds will be pushed to the bank account you provided.
How long does it take for the funds to arrive in my bank account?
On average, 3 banking days after a payment has occurred.
How do I get notified of payment?
You will receive an email notification with payment details for each payment. You can change the notification email address via PayNearMe Express->Settings. You can also always login into PayNearMe Express to see all payments by date & time.
Can I have multiple bank accounts?
Yes, you can have multiple bank accounts. Each bank account will have to be verified by PayNearMe before it can be used.
What is a PayNearMe PaySlip?
A PayNearMe PaySlip is what a customer takes into a retail location to make a payment. It can be a printed or sent to a smart phone to be displayed on the screen. Depending on the payment location, it is either a barcode or a payment code.
How can a customer pay with a mobile phone?
The PayNearMe PaySlip can be displayed on a smartphone and used to complete the payment at a local store. Via PayNearMe Express, you can text the instructions to the customer.
Can I use PayNearMe Cards?
Yes, PayNearMe Cards are optionally available. If you would like to use PayNearMe Cards, please email email@example.com.
Can a consumer go to a PayNearMe retailer without a PaySlip or Card?
No, today they need either a PayNearMe PaySlip or Card. In a future release, a customer will be able to go to a retailer location without a PaySlip.
If I want to integrate PayNearMe into my accounting package or software platform, what do I do?
Please visit http://www.paynearme.com/en/merchants#products_and_pricing or contact sales at firstname.lastname@example.org.
Why do I have to enter customer information?
Customer information is used to match a customer to a payment. When initiating a cash payment, we will verify the information provided by the customer is correct using the data you provide. Then, after a payment is made, we will use this same information to let you know who paid.
How do I enter customer information?
Your customer information can be entered in 3 ways:
- Uploaded as a csv or excel file
- Uploaded as a csv or excel file
- Manually entered
- Copy/Pasted from an existing spreadsheet
How do I upload my customer data?
We can accept .csv, .xls, and .xlsx files. Once logged into PayNearme Express, you can download an example spreadsheet from the Customers->Add screen. Please note that the first row of the spreadsheet is used as a header row and should not contain actual customer data.
How can customers get a PayNearMe PaySlip?
The PayNearMe PaySlip can be emailed or text to them via PayNearMe Express or they can visit www.paynearme.com/pay to print or send it to their mobile phone.
What happens if my customer can not print and does not have a smartphone?
PayNearMe PaySlips can be printed and handed or mailed to your customers. Alternately, you can utilize PayNearMe Cards which can be ordered by emailing email@example.com.
I need help, who can I contact?
Please email firstname.lastname@example.org and we will be happy to help.
Can I print, email or text a PayNearMe Slip to an individual customer?
Yes, you can print, email or text via the Customers->View screen by clicking the PaySlip link next to any customer record.
Can I suspend a payment?
Yes, you can suspend a payment via the Customers->View screen by clicking the Suspend link next to any customer record.